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FAQs

Yes, we deliver worldwide, including to specific locations such as the U.S. Delivery options and times can vary based on your exact location and the specific carrier's schedule. The available shipping options will be visible to you during checkout.

Order management

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.


Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Orders can be canceled until it's not prepared. 

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

Returns and refunds

Our return policy allows returns for unsealed and unopened products purchased in the last 14 days.

If you'd like to proceed with a return, please visit our Return Portal: 

https://centralefillers.shipping-portal.com/rp

Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.

Please note that perishable / discounted / limited edition items are not eligible for return.

You can expect your refund to be processed within 14 business days or fewer after our returns department receives the return.


Please note that we do not accept returns from outside Europe. Thank you for your understanding.

Shipping and delivery

To ensure same-day shipping, please place your order before 3:00 PM (Paris time). Orders placed after this time will be shipped on the next business day. Feel free to reach out if you have any questions! 


Once your order has been processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link.

Tracking information may not be immediately available after your order is placed. It can take up to 7 hours for the number to become active in our system. Our team works from Monday to Friday (9-5p). If you don't see any updates right away, please be patient and check back later.

Please note that we do not offer free delivery at this time. If you have any questions, feel free to reach out 

Delivery times vary depending on the destination and the shipping method selected.

• Standard Delivery Europe: Typically arrives within 7 business days.

• Express Delivery Europe: Typically arrives within 1 business days.

• Standard Delivery Worlwide: Typically arrives within 15 business days.

• Express Delivery: Typically arrives within 5 business days.

We are pleased to offer international shipping to various countries, including Europe and the United States. Delivery options and timescales for international shipping are displayed during checkout and may vary based on the chosen courier service. Additionally, please note that package labeling requests, such as marking an item as 'cosmetics', may need specific authorization and we typically escalate such requests for further handling.

Order issues

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image of your damaged item for further assistance.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!


Please be aware that we cannot schedule new shipment for non-Europeans country at the moment. 

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!


If you place a back order, it is possible that some product(s) are shipped later (3 to 5 days after the first package).


If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

Payments and discounts

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

If your payment card has been declined, we recommend trying another payment method such as PayPal (except for lidocaine products), bank transfer, or AMEX.

If none of these options work, please contact your bank. As we are based in France, some international banks may restrict purchases made abroad.

Feel free to contact us if you need further assistance!

Don’t Miss Out on Exclusive Offers!

We have some great news for you! 🎉

By signing up for our newsletter, you'll be the first to know about our promotions, exclusive discount codes, and all our new arrivals. It's the perfect opportunity to take advantage of our best deals and save on your next order!


We can't wait to share our special offers with you!

Account management

Sorry about that. Please make sure you’ve [created your account] and then [activate your account] to log in to the new site. You should have gotten an email from us to activate the account.
Need to resend the email? Click here: [Link to resend email]

To use your rewards points, copy the code that we shared with you and proceed to checkout. Enter your code in the ['Discount Code'] field.

Click ['Apply'] to see your new total before finalizing your order. Only one code can be used per order.

If you've received [a referral link], you may not see your discount right away, but don't worry. Once you add products to your cart, you'll see the [X%] discount applied at checkout. Be sure to double-check it has been applied before paying.

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